FAQ's
Yes! In fact we recommend daily use of all our products for maximum results. As they all keep your skin nourished and hydrated at all times there is no risk to your skin. However we do recommend only using the exfoliating cleansing cloths a maximum of 2 times per week to avoid over-exfoliating your skin.
Yes! We are proudly straight outta the UK. We manufacture, package and ship direct from the homeland. If you're not UK based, don't worry we still ship to your country but times may differ depending on where you are, luckily for you it's still pretty speedy!
All the magic that goes into a PD bottle happens in our UK lab in the heart of the British countryside. We do source our amazing plant extracts from all over the world (we kind of pride ourselves on being the ultimate plant hunters) but everything gets formulated, produced and packaged on site in the UK.
Everyone's skin is different. We can confidently say that we formulate using the highest quality, high performance ingredients we can get our hands on. If for any reason you don't get the results you expected or your skin reacts differently, we offer a 60 day risk free guarantee, so you can just ship the products back no questions asked. And of course you will receive a full refund.
In the footer of any page on our website you'll find an easy sign up link with the chance to win a £100 gift card too!
If you would like to unsubscribe from our email list, simply click on "unsubscribe here" at the top or bottom of any email you receive from us.
We love keeping you in the loop with the best Plant Dpt. deals. Just make sure to follow us @plantdpt on Instagram and FB for all our latest offers! Better still sign up to our email list and be first in line for exclusive, subscriber only discounts when they happen!
Unfortunately it is not currently possible to combine discounts on our store. We use the secure purchasing platform of Shopify, that only allows you to use one discount or offer at a time. Be sure to check your order summary to make sure you got the best deal!
Yes, all good things must come to an end... Luckily our promo codes always have a good amount of time on them, so just be sure to use it before it runs out and while there is not another promotion running!
To avoid issues always copy and paste your code and be sure not to use it alongside any other running promotions. If your code still isn't working, check that the terms and conditions and expiry date to make sure if it is valid. If you still have problems then feel free to contact our customer service team.
Just drop our customer service team and we will sort out any problems you may have!
Promo codes are entered at the checkout on our site, it is the final stage after the cart so don't worry if you don't see it straight away.
Absolutely! They are available in various quantities and make fantastic gifts for friends and family.
Plant Dpt. products are for anyone looking for high performance natural skincare. They have been designed with sensitive skin in mind, so all products have been dermatologically tested, plus we steer clear of the red flag ingredients that are known to cause reactions. They work wonders on dry and dehydrated skin, and are also fine with oily to combination too.
If ageing is your concern then definitely get on board with the kakadu and cacay serum, it's packed with antioxidants and natural retinol to keep your skin young and glowing. The Arctic Moss and Wild Fern Day Cream is also the best for keeping your skin soft and supple.
All Plant Dpt. products are suitable for rosacea prone skin. Our formulas are very gentle and designed with reactive, flare up-prone skin in mind. Plus they've been subjected to rigorous dermatological testing for sensitive skin. As with any new product we recommend doing a patch test 48 hours prior to use to ensure it’s right for you. All of our products are hydrating. This means that we are protecting your skin's natural barrier at every step. The day cream provides skin with deep hydration and long-lasting moisture retention. The kakadu and cacay serum keeps it nourished and protected, whilst our non stripping cleanser actually hydrates as it cleanses, keep your skin protected at all times.
Worried about pigmentation? Don’t worry, we’ve got your back. Our kakadu & cacay serum contains the world's richest source of Vitamin C, to send hyperpigmentation back where it came from. Keeping skin gently exfoliated twice a week with our Bamboo cotton cleansing cloths helps to slough off dry, dull skin cells, including those that cause post-acne pigmentation. It also helps to gradually even and smooth skin tone. Using our Oryza & Tsubaki cleanser helps to actively detoxify cells from daily damage, whilst restoring vital nutrients and hydration. Don't forget to your skin barrier protected and hydrated using our incredible Arctic Moss & Wild Fern Day Cream.
Absolutely!
Yes! In fact we've made our products exclusively with sensitive skin in mind and they've been dermatologically tested. We can't wait to hear how you get on!
YES!!! Sustainability is at the heart of Plant Dpt. Our mailer bags are made from compostable corn starch. Our mailer boxes are made from 100% recycled and recyclable card. Our primary boxes are made from forestry commission approved recyclable card. Our bottles and pots are made from glass. And finally our lids, pumps and droppers are made from recyclable plastic!
Firstly, congratulations! All Plant Dpt products are safe for pregnant and nursing women to use. They don’t contain any nasty ingredients that could harm you or your little one. If you have any concerns, we recommend speaking with your doctor first.
All Plant Dpt. products are suitable for eczema prone skin. With any new product we recommend doing a patch test 48 hours prior to use to ensure it’s right for you. Our formulas are very gentle and we maintain hydration at every step which makes them great for dry and eczema prone skin. Our Kakadu & Cacay serum is in a hydrating base of natural squalane and helps protect the skin barrier with powerful antioxidants. Our day cream has active ingredients that help the skin retain moisture throughout the day whilst also giving it deep hydration, perfect for eczema prone skin. The Oryza & Tsubaki Day Repair Cleanser is formulated in a sucragel base that restores skin hydration as you cleanse away the impurities. It's kind of a give more than you take relationship, which is good news for you!
No way jose. We keep it natural and powerful without the need for microbeads. And we're proud to say so!
We don't use any parabens. In order to create a product that has long lasting effects, it is necessary to use a very small amount of preservatives. Firstly we use violet glass to house our products, this helps to keep them potent and protected for as long as possible, naturally. Secondly we keep sensitive skin in mind, so the small amount of preservatives that we use are safe, approved and finally derma tested as part of the final product.
Absolutely! All our products are certified vegan and cruelty free.
The shelf life of all of our products is 12 months after opening. They must be kept out of direct sunlight in a cool dry place below 25 °C.
With any new product we recommend doing a patch test 24 hours prior to use to ensure the product is right for you. Here is how to patch test: 1. Place a few drops or a small amount of product inside your elbow or to an area of your face that is somewhere hidden, such as your jawline or on your neck near your ear. 2. Leave on the skin a full day. 3. If irritation persists, this product may not be right for you. 4. If no irritation occurs, you're ready to achieve your skin goals.
We hunt out the best possible plant extracts we can find, exclusively from the most powerful plants in the world. Then we bottle them up from home in our UK lab!
Acne Prone Skin? Don’t worry we’ve got you. Our Oryza & Tsubaki cleanser is oil based. This is actually great news for oil based skin because oil attracts oil! More importantly it also hydrates skin, which is essential for all skin types including oily. And it detoxifies from toxins, pollutants and grime that clogs pores. Our Kakadu & Cacay Vitamin Booster Brightening Serum deals acne-prone skin a high dose of antioxidants to keep skin bright, whilst breaking down pigmentation caused by acne. Keeping regularly exfoliated using our Bamboo Cotton Exfoliating Cloths helps to remove dead cells. The Arctic Moss & Wild Fern Hydration Cream is perfect at providing that much needed daily hydration to acne-prone skin whilst protecting from daily pollution damage.
Gently massage 2-5 drops into your face using fingertips. Apply before moisturising and SPF. Use twice daily for maximum skin glow.
The power duo of kakadu and cacay helps correct uneven skin tone, fight ageing and restore the skin's protective barrier. Keeping you smooth, firm and supple.
Aqua, Glycerin, Squalane, Caryodendron Orinocense Seed Oil, Xanthan Gum, Glyceryl Oleate Citrate, Phenoxyethanol, Sodium Citrate, Ethylhexylglycerin, Terminalia Ferdinandiana Fruit Extract, Citric Acid.
Use this serum after cleansing and before moisturising. Apply morning and night to keep vitamin levels topped up for daily skin protection and maximum glow at all times.
Kakadu is the hero behind this serum. As the world's richest natural source of vitamin C, it keeps skin protected from free radicals whilst also delivering game-changing amounts of antioxidants for outstanding skin luminosity. Cacay oil brings high levels of vitamin E, F and natural retinol to deliver a well rounded dose of essential nutrients for daily skin health. The plant-based milky squalane delivers key hydration deep into cells.
When using new products some people may experience what is known as purging as their skin adapts. This results in breakouts. However often this is a sign that the ingredients are getting to work, and when you continue using the product you will get even better results once the purging has ended. If you experience purging when trying a new product, we recommend continuing use but monitoring how your skin evolves. However if your skin has a reactive breakout then we recommend ceasing using the product, as it may just not be for suitable for you. We have tested all of our products for sensitive skin, and also offer a 60 day risk free guarantee, so if for any reason you aren't happy you can just send them back for a refund with no questions asked.
The light, silky day cream provides deep hydration and moisture retention to skin cells. The fusion of active plants shields skin from pollutants, keeping it protected from AM to PM
This day cream has been formulated for anyone with dry, dehydrated or sensitive skin. It is designed to help keep city dwellers protected from environmental aggressors like pollution whilst delivering deep hydration to cells.
ADVANCED HYDRATION & MOISTURE RETENTION:
A long-lasting hydration formula that actively enhances moisture retention in the skin’s cells. Keeps dry, damaged skin smooth and hydrated throughout the day.
ACTIVE POLLUTION PROTECTION:
Daily protection from oxidative stress, free radical damage and environmental pollutants. The plant-powered formula also effectively prevents engine particulate matter intake.
MAINTAIN FIRMNESS& ELASTICITY:
The nutrient-rich day cream maintains skin firmness and elasticity throughout the day. The plant-powered formula delivers essential gamma linolenic acid and omega 6 to maintain skin health.
Gently massage a pea-sized amount into your face and neck before you take on the day. Use alongside a daily spf.
Use the day cream at the start of every day.
Use the day cream at the start of each day after the brightening serum for protected and moisturised skin throughout the day.
Aqua, Cannabis Sativa Seed Oil, Glycerin, Caprylic/Capric Triglyceride, Aloe Barbadensis Leaf Juice, Polyglyceryl-3 Methylglucose Distearate, Propanediol, Glyceryl Stearate SE, Squalane, Borago Officinalis Seed Oil, Camellia Japonica Seed Oil, Cetearyl Alcohol, Phenoxyethanol, Marrubium Vulgare Extract, Disodium Stearoyl Glutamate, Xanthan Gum, Betaine, Polypodium Vulgare Rhizome Extract, Ethylhexylglycerin, Selaginella Lepidophylla Extract, Tocopherol, Helianthus Annuus Seed Oil, Cetraria Islandica Thallus Extract, Sphagnum Magellanicum Extract, Citric Acid, Eriophorum Spissum Flower/Stem Extract, Potassium Sorbate, Sodium Benzoate, Lactobacillus Ferment, Sorbic Acid, Caramel
Hydration is super important for all skin types including oily. Our day cream brings deep hydration to cells throughout the day and as also protects from pollutants that could get into pores and damage the skins barrier. The day cream is light weight which makes it suitable for oily skin types. As with all of our products you can try them risk free and if they aren't the right match for your skin we will refund you within 60 days of purchasing. (That's how confident we are that you'll love them!)
When using new products some people may experience what is known as purging as their skin adapts. This results in breakouts. However often this is a sign that the ingredients are getting to work, and when you continue using the product you will get even better results once the purging has ended. If you experience purging when trying a new product, we recommend continuing use but monitoring how your skin evolves. However if your skin has a reactive breakout then we recommend ceasing using the product, as it may just not be for suitable for you. We have tested all of our products for sensitive skin, and also offer a 60 day risk free guarantee, so if for any reason you aren't happy you can just send them back for a refund with no questions asked.
The Oryza & Tsubaki Day Repair Cleansing Gel is a plant-powered gel cleanser that melts away daily dirt, grime, pollution and makeup without stripping. The gentle formula leaves skin detoxified, balanced, and hydrated. For nighttime cleansing. Sensitive skin tested.
The complex formula melts away daily dirt, grime and makeup without stripping. The gentle formula leaves skin detoxified and balanced.
Ingredients: Caprylic/Capric Triglyceride, Vitis Vinifera Seed Oil, Glycerin, Helianthus Annuus Seed Oil, Prunus Amygdalus Dulcis Oil, Borago Officinalis Seed Oil, Camellia Japonica Seed Oil, Squalane, Sucrose Laurate, Glycine Soja Oil, Aqua, Citrus Aurantium Dulcis Fruit Water, Tocopherol, Polyglyceryl-3 Diisostearate, Oryza Sativa Extract, Oryza Sativa Germ Extract, Paeonia Lactiflora Root Extract, Trehalose, Potassium Sorbate, Sodium Benzoate
Use the cleanser at the end of the day to wash away impurities and leave your skin hydrated until the morning. Finish things off with the brightening serum to double boost those antioxidants for nighttime skin regeneration. In the morning apply the city hydration day cream to keep you moisturised and protected until the PM.
Massage the gel into skin before bed. Leave on as a 5 minute mask to deepen the detox. Apply warm water to transform into a milk. Melt away the impurities and rinse, leaving your skin smooth, fresh and hydrated.
100ml / 3.21fl. oz
Apply a scoop of the Day Repair Cleansing Gel to a warm wet cloth. Massage in circular motions before rinsing. Use twice a week.
These organic bamboo cloths help cleanse skin, remove makeup and buff away impurities.The natural fibres create a gentle exfoliating effect on dead cells without being overly abrasive on sensitive skin.
Organic bamboo cotton and Muslin cloth.
No worries! Just contact our customer support and we'll sort it out for you!
Yes absolutely. If your gift card doesn't cover the full price of your order, or you want to really treat yourself, just pay the rest using a credit or debit card.
Unfortunately we can not offer refunds on gift cards, but any products that you bought will have the same returns policies applicable to them as a standard purchase.
Depending on which country you are from, we offer different payment methods!For Debit/Credit cards, we accept VISA, Maestro, MasterCard and American Express. We also accept Paypal, GooglePay, AmazonPay and ApplePay! To avoid the possibility of any checkout errors, do make sure also to check that your overseas usage feature is activated—you may contact your local bank to enable this option. Please note that we do not accept any bank transfers, prepaid cards, and any other mode of payment unless specified above.
Sorry, we are unable to edit the billing address once you have successfully placed an order. Don't worry! As long as your shipping address is correct, you will be able to receive your order!
It's possible that you didn't receive your confirmation email yet so be patient. Firstly check your junk email box incase the email went through as spam. You can also contact us to double check. Don't purchase again until you are sure that the order has been placed.
No worries! Just contact our customer service team and we will organise a refund for you.
This generally indicates that there is a problem with your bank or funds, so check with your banking provider first. If the problem continues please message our customer service team.
Credit card theft needs to be managed by your bank immediately, so contact them as soon as possible to manage the issue.
We accept many different currencies. If yours is not available please pay in British £.
It is possible that your bank will charge you international fees if you are not paying in your own currency. Please consult with them to find out more.
Data protection is paramount to us. Please read our policy find out how we keep your data safe.
No you can order perfectly without an account but we recommend creating one to better track your orders.
We're super sorry to hear that, normally this doesn't happen so we definitely want to sort it out for you right now. Please contact our customer support team so we can send you new products! Remember to send us photos so that we can see the problem too!
Oops! That's unlike us, but lets get it sorted ASAP. Just drop our customers service team a line and we can fix it for you! Please include pics when you message us!
No worries, just message our customer service team so we can update it for you!
We can't change your order once it's been placed, but please message our customer support team to see if we can help.
Once an order has been placed that is final and we are unable to cancel it. Please contact our team if you require further support on this issue.
Oops, sorry to hear that, please message our customer support team with photos so that we can solve the problem.
Oops, sorry to hear that, please message our customer support team with photos so that we can solve the problem.
Here is a list of countries we currently ship to: Australia, , United Kingdom, United States.
You can find more information on delivery on our shipping page.
Sorry! Our warehouses are closed during weekends and Public Holidays, therefore, your orders will be processed on the next working day.
Once your order has been dispatched from our warehouse, you will receive an email from us with your tracking number. You will usually get your shipping notification email with 1-2 business days of placing your order. If you didn't receive the Shipping Confirmation email, please contact our Customer Experience Squad so we can help you out.
Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, India, Indonesia, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Qatar, Russia, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Europe (Non-EU) Ukraine, Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Bouvet Island, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Norway, Réunion, San Marino, Serbia, Svalbard & Jan Mayen, Switzerland, Turkey, Vatican City,
EU (We do not currently ship to the Europe) Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
Typically, we are unable to edit your shipping address once your order has been processed. You may expect a shipping confirmation email within the next 24 hours! Be sure to check your junk/spam mail as it may have ended there as well.
After this you will have to contact the courier directly to see if they can update your shipping address. Pease contact our Customer Experience Squad for help - they will be able to tell you which courier company your order is with!
You are so close to receiving your order! Once your order is shipped out, you will receive a shipping confirmation email with a tracking number that you can use to follow your package’s journey to you. If you didn't receive the Shipping Confirmation email, please contact our Customer Experience Squad so we can help you out.
Uk Orders for Standard and Express Shipping are dispatched using Hermes
International Orders using Express Shipping are dispatched using DHL.
We are super excited for you to receive your order and we're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.Please note that international orders may take up to 10 business days to be delivered. Business days do not include weekends or holidays.In the meantime here are some things that might help you locate your package:If the tracking information shows that your package is in your destination country, we recommend checking with your local post office. Checking it online may have more accurate tracking information for your order.
Alternatively, you may also contact your local post/customs office directly. The best way to do this is by locating your nearest post/customs office and physically visit them to check on your package. If the tracking information shows that your package is still in origin or is currently in transit, please be patient! Typically international orders may take up to 10 business days to be delivered; however, your package may be delayed by customs. We recommend full communication with your customs office.Whatever the case may be, we recommend communication with your customs office as this is the most likely place for packages to go missing. If the 10 business days pass and you do not receive your order, please contact our Customer Experience Squad! We hope you understand that we are unable to assist you further with your order until after the 10th business day.
Once your order is processed, we are unable to make any changes to the shipping address. If your package returns to us due to an incorrect address, we will notify you.
We are super excited for you to receive your order, but please be patient!Typically, it takes 1-2 business days for your order to be processed so you may expect a shipping confirmation email within that time frame! Be sure to check your junk/spam mail as it may have ended there as well.
Generally, your package should arrive before the tracking status is marked as 'Delivered'. If you haven't received it, we recommend checking with anyone at home or your neighbours if they have received it on your behalf. Sometimes the tracking information can be incorrect, and packages are marked as 'Delivered' before they arrive! Your package will most likely be delivered within a few days.
Depending on where you order from, you may be responsible for any charges that may apply to you from customs (e.g. GST, import tax) or other government agencies of your country.It is also your responsibility to ensure that you can import Plant Dpt products, and we are not able to refund or replace any orders that are held by customs or other government agencies. Do check your local requirements before placing an order from our site.Depending on your country/state laws, taxes may be charged for any purchases. For more information, please read our terms and conditions.
30 Day Return & Refund Policy.
Incorrect or Faulty Products:
If you have received incorrect, damaged or faulty items, please provide details (including photos) within 30 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
Missing Items:
We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.Please contact our Customer Experience Squad so we can organise replacements for missing products. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
Other Issues:
If you encounter any other issue with or reaction to our product, please provide details, and we will respond to you.*Please note: We do not reimburse for the cost of International Express Shipping.
How to Return Products:
If you need to return products in accordance with this Policy, please contact our Customer Experience Squad to find out how to send damaged products back to our nearest warehouse. Please always include your order confirmation number in the subject line as well as pictures of the products you wish to return.
Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
Sorry, we are unable to honour any promotions for orders placed outside of the promotional period as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and we appreciate your understanding!
Sorry, we are unable to assist you with any Plant Dpt. purchases made out of our site. Please reach out to Amazon for more information on their return policy!
We may cover the shipping cost and provide a return label if the order is deemed damaged/faulty. Please contact our Customer Experience Squad for assistance!Read more about our Return Policy here.
We are sorry if we have made a mistake with your refund! Don't worry, please contact our Customer Experience Squad for assistance! Please note that the following may affect the amount you have been refunded: Shipping cost: only refunded for damaged/faulty products. Any discounts that were applied at the time of sale, which may not now be applicable
Sometimes, the parcels are marked as undeliverable due to an incomplete/incorrect address, unclaimed, the addressee is unknown or has moved.
Don't worry, please contact our Customer Experience Squad for assistance!
Do provide us with your order number and your correct shipping address so that we can arrange for a reship.
Sometimes, the parcels are returned due to an incomplete/incorrect address, unclaimed, the addressee is unknown or has moved.
Don't worry, please contact our Customer Experience Squad for assistance!
Do provide us with your order number and your correct shipping address so that we can arrange for a reshipment.
We are very sorry to hear that! At this point, we are only able to issue a refund to the original point of purchase for the order. If the card account is closed, please contact our Customer Experience Squad for assistance!
When a card is lost, stolen or cancelled, we can still refund that card. Your refund will be credited back to your bank as long as the card account is still open.It usually takes between 5-10 business days for the refund to be credited to your bank account. Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.
If you do not receive your refund within 14 business days, please contact our Customer Experience Squad for assistance!
Your refund will be processed as soon as the product you have returned received by our warehouse and it usually takes between 5-10 business days for the refunds to be credited to your bank account.
Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the payment provider. If you do not receive your refund within 14 business days, please contact our Customer Experience Squad for assistance!
All ingredients are listed on the product and webpage so that you can be aware of what you are putting on your skin. However if you do have a reaction please let us know and send photos so that we can organise a refund, as long as you are still within the 60 day risk free trial.